At Clay Pigeon Company we believe in being open and up front with customers, so we have developed our Privacy Promise, a quick and simple summary explaining how we manage, share and look after your information.
Our Privacy Promise
We promise that we’ll tell you how we use your data and we’ll use it to keep your personal data. Plus, we’ll make sure we collect and store your data securely.
Safety is our number one priority
We have to collect and keep a little data about you, like your name, email address, payment details and home address information. We also have to share your data with our trusted partners, like our delivery team to get your products to your specified destination. We promise to collect, process, store and share your data safely and securely. We’ll also make sure that the other businesses we work with are just as careful with your data.
We use data to make your travel easy
We can use the contact details you share with us to let you know if there are changes to your products or delivery date/times, or other things happen that might affect the product delivery.
Plus by listening to what our customers tell us, we can make changes, to make things easier where we can.
We use data to make your buying choice so much easier
If you choose to receive email marketing from Clay Pigeon Company we can let you know when products are on sale, or where there are special offers on.
Remember you’re in control and you can manage your preferences at any time.
You’re in control of your data
If you would like to stop receiving marketing from us, you can review and amend your preferences at any time by logging into your account or emailing us at email@example.com with the header “Unsubscribe".
If the information we hold on you is wrong, you can email us at firstname.lastname@example.org, let us know what needs updating and we will correct it.
1. Who is responsible for your data
2. Personal data we collect about you
We collect some personal data from you, for example when you purchase goods with us, use our website or use our services or contact us by email, phone or webchat. We may also receive your personal data from our suppliers who provide services to you on our behalf (for example if you provide feedback on our services/products), our partners when you purchase a product(s) and our delivery partners delivery the product(s) to your home.
For more information on the parties who may share your personal data with us, please see section 7 below.
Categories of data we collect
We may collect and process the following categories of information about you:
|Your name and surname and your contact details
(email address, telephone number and postal address)
|When you create an account on our website
When you purchase any product
When you take part in our competitions, or
When you choose an offer we make available on our website
|Information about your purchases||When you purchase such products|
|When you view our site and put products into your basket.||When you create a basket|
|Information about your transaction, including your payment card details||When you purchase Clay Pigeon Company products|
|The communications you exchange with us (for example, your emails, letters, calls, or your messages on our online chat service)||When you contact us or you are contacted by us|
|Your posts and messages on social media directed to Clay Pigeon Company||When you interact with us on social media|
|Your feedback||When you reply to our requests for feedback or participate in our customer surveys|
|Your preferred delivery locations||When you choose to provide this information while creating an account or through managing your preferences|
|Information about how you use our website||When you navigate on our website or when you use our webchat|
Sensitive personal data
In the course of providing services to you, we may collect information that could reveal your racial or ethnic origin, physical or mental health, religious beliefs or alleged commission or conviction of criminal offences. Such information is considered “sensitive personal data” under the UK Data Protection Act 1998 and other data protection laws. We only collect this information where you have given your explicit consent, it is necessary, or you have deliberately made it public.
For example, we may collect this information in the following circumstances:
For your safety, when you have a specific medical condition and you want to inform us of delivery details (as you are unable to answer the door unaided) and may need help (as our products can be bulky).
If you do not allow us to process any sensitive personal data, this may mean we are unable to provide all or parts of the services you have requested from us. Please be aware that in such circumstances you will not be entitled to cancel or obtain a refund of any price you have paid.
3. How and why we use your personal data
We use your personal data for the following purposes:
- To manage your product bookings and provide our services to you
- To communicate with you and manage our relationship with you
Please be aware that these communications are not made for marketing purposes and as such, you will continue to receive them even if you opt-out from receiving marketing communications.
We will also use your personal data if we contact you after you have sent us a request, filled in a web-form through our website or contacted us on social media.
Your opinion is very important to us, so we may send you an email or SMS to seek your feedback.
We will use the communications you exchange with us and the feedback you may provide in order to manage our relationship with you as our customer and to improve our services and experiences for customers.
- To personalise and improve your customer experience
We may also collect information on how you use our website, which pages of our website you visit most, which products you search for and what products you buy, in order to understand what you like. We may use this information to tailor the content and offers that you see on our website and, if you have agreed to receiving marketing communications, to send you relevant messages that we think you like.
If you are in the process of making a booking under your account and you leave our website before your order has been placed, we may contact you in order to help you easily complete your booking.
- To inform you about our news and offers that you may like
If you are happy to receive marketing communications, we will provide you with news from us such as new products that you may be interested in or offers that you may like. In addition, if you are happy to receive marketing communications, we may send you communications promoting new products, new offers, discounts or accessories.
Please note that we do not share your contact details and other personal data with other companies for marketing purposes, unless we have obtained your consent to do so.
If you do not want to receive marketing communications from us, you can simply tell us so by clicking the relevant box before confirming your booking. You can also choose to opt out from receiving marketing communications at any time, by clicking on the relevant unsubscribe link at the bottom of any marketing related email you may receive from us.
If you have an online account, you can easily manage your marketing preferences through your account and you can at any time opt out from receiving marketing communications, by clicking on the “Contact Preferences” section.
- To improve our services, fulfil our administrative purposes and protect our business interests
- To comply with our legal obligations, for example, our obligation to provide your information to legal agencies.
You have a right to request access to the personal data that we hold about you. This could include booking information relating to products you have bought with us.
If you would like to request a copy of your personal data, please visit our dedicated page for more information: http://
If you have questions in relation to your personal data, please contact us at: email@example.com
5. Security of your personal data
We are committed to taking appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing and against accidental loss, destruction or damage to personal data. When you provide your personal data through our website or webchat, this information is transmitted across the internet securely using high-grade encryption.
Furthermore, Clay Pigeon Company is a PCI DSS compliant organisation. This means that we adhere to high security standards in order to protect your payment card details when you are sending us this information.
6. Cookies or other tracking technologies
In order to improve our services, to provide you with more relevant content and to analyse how visitors use our website and app, we may use technologies, such as cookies, pixels or tracking software. Please be aware that in most cases we will not be able to identify you from the information we collect using these technologies.
For example, we use software to monitor customer traffic patterns and website usage to help us develop the design and layout of the website in order to enhance the experience of the visitors to our website. This software does not enable us to collect any personal data. In addition, in order to understand how our customers interact with the emails and the content that we send, we use pixels that allow us to know if the emails we send are opened or if the content of our emails is displayed in text or html form.
7. Sharing your personal data
Your personal data may be shared with other companies within our Group. It may also be disclosed to a third party, for example our delivery partners.
We may also share some of your personal data with, or obtain your personal data from, the following categories of third parties:
- Suppliers providing services to us in order to help us run our business and improve our services and your customer experience. We may for example share your personal data with the companies who provide delivery services for us. We may also disclose your information to our contact centre or the companies who help us get your feedback on our services.
At Clay Pigeon Company, we select very carefully our suppliers who process your personal data on our behalf and require that they comply with high security standards for the protection of your personal data.
- Credit and debit card companies
We share some of your personal data, which includes information about your method of payment, to the credit or debit card company that issued the card you used to make your purchase. In order to ensure the security of your transactions and prevent or detect fraudulent transactions.
From time to time, we make certain third party offers available through our website or we publish competitions co-organised by third parties. If you choose to purchase products or services offered on our websites by third parties,, accept offers or participate in a competition, some of your personal data, such as your contact details and your billing information, may be directly collected by or disclosed to that third party.
9. Contact information